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Mon-Fri 9a-7p ET · Sat 10a-2p ET. After hours: next business morning.
Mon-Fri 9a-7p ET. Specialists, not bots.
The fastest route to a real answer.
Include your entity name, the state, and the filing you mean. A specialist can usually answer these in one reply, inside the two-hour window.
Write from the email on the account and name the workspace. Billing questions route to a person, never to a bot loop.
A rejection notice, a deadline today, a served document: use the urgent path and say the date. Urgent items jump the queue to a senior specialist.
Two honest notes. First, complex questions sometimes take longer than two hours to answer well; if yours will, you will hear that from us inside the window rather than silence. Second, questions the library already answers come back with the answer and the link, so the FAQ library and guides are often faster than any inbox.
Prefer reading first? The Help Center covers account and filing mechanics, the status page answers "is it down", and BosAI answers product questions inside your workspace at any hour.