Refund Policy
Effective date: June 4, 2026. Last updated: June 4, 2026.
Quick summary
Pre-submission refunds
If we have not yet submitted your filing to the state, you may cancel for a full refund of both our service fee and any state filing fees you have paid. We do not hold submissions; once you authorize filing, submission typically happens within hours during business days.
Post-submission refunds
Once the state has accepted your filing, the state filing fee is not refundable from us (the state does not refund it to us). Our service fee is refundable in full for 30 days after formation if you have not used the formed entity (no banking, no contracts, no employees). Past 30 days, our service fee is not refundable, but we will help you dissolve the entity for free if you decide it was the wrong fit.
Subscription refunds
Subscription services (Compliance Annual Filings, Registered Agent, Virtual Business Address, Compliance Monitoring) are eligible for a pro-rated refund minus a $25 administrative fee if cancelled within the first 30 days of an initial purchase or renewal. After 30 days, subscriptions can be cancelled but no refund is issued; the cancellation takes effect at the end of the current paid period.
Penalty-free guarantee
If we miss a covered compliance deadline through our error, we pay the state's late fee. This applies to:
- Annual reports filed under Compliance Annual Filings ($129/year)
- BOI reports filed under our BOI service ($249)
- Initial Reports under Initial Report service ($89 + state fee)
- Other recurring filings under your active service plan
The guarantee does not cover: penalties from inaccurate information you supply, missed deadlines for services not enrolled, or any consequential damages beyond the state's published late fee.
How to request a refund
Email support@file.business with your account email, the service or filing in question, and the reason for the refund request. We respond within two business days. Approved refunds are processed within five business days to the original payment method.
Chargebacks
If you initiate a chargeback before contacting us, we may suspend your account and dispute the chargeback if we believe the charge was valid. Working with us directly is faster and avoids your bank's chargeback fees. We genuinely prefer to resolve issues without involving payment processors.
Questions about this document? Email legal@file.business or call (850) 880-4080.
On the $129/yr Compliance Annual Filings plan, we cover state late fees.
When you autofile your annual report through the $129/yr plan and we miss the deadline, we pay the state's late fee. The guarantee applies to that specific plan and the filings it includes. Other File.Business services are billed at the prices on this page.